Relation between Telesales and Telecommunication

Know how to handle objections. What are you going to say when your prospects say "I don't like it", "I don't need it", "It's too expensive", etc? If you are unable to properly address these objections, they are most likely to cost you sales. I recommend that you anticipate all the objections that your prospects might raise and prepare for them by creating canned rebuttals. By doing this, you will surely not get caught off-guarded during the selling process.

Loosen up. You don't need to sound very formal during your sales call. If you don't want your prospects to feel uneasy, I'd say loosen up. Use conversational tone and strive to sound friendly and warm all throughout. If possible, get these people to smile or even laugh by sharing something funny.

Product knowledge. Keep in mind that your prospects will not buy without asking questions. They would surely want to know how your products work, how they can benefit from them, their limitations, their selling points, and their competitive advantage. As a seller, you must know your offerings inside out so you can help you prospects make well-informed decisions.

Things to remember: you must sound very confident and very knowledgeable about the products that you sell. You must not speak too fast (this makes you sound nervous or unsure) and you must be able to communicate clearly. Make sure that you sound enthusiastic about your offerings so you can get your prospects to feel the same. This can surely increase your chances of making a sale.

It is a must that you have a quality marketing list. This must contain ONLY the names of those people who are most likely to buy from you as you surely wouldn't want to waste your time on those individuals who do not like nor need your offerings.