Make a Positive attitude has a direct impact on everything we do in Telephone Sales. It will directly increase our motivation to achieve higher sales results and our drive to perform well on each telephone sales call. It will very effective in the seance of your our skills and abilities with each potential customer they will HEAR that we believe in our products, our Company and ourselves. It will very effective to increase our sense of achievement and job satisfaction. Above all, it will increase the number of sales we achieve each day, each week and each month.
Telephone Sales can be not a easy game – monotonous, boring – even frightening! Whether it is incoming or outbound sales, we hearing negatives all day long –‘I’m not interested’, ‘You are too expensive’, ‘I like your competitor’ and worse!
Pretty soon the negativity gets inside the Sales Person, and deeply embedded in the Sales Team. No-one will ever buy from us; these prospects never buy anything; our products / services are no good anyway; our prices are far too high; we are working for a rotten company – and so on.
When this happens, sales go down dramatically, and personnel start leaving. The low morale feels very powerful within the Team – something that can’t be changed. But it can!
How do we turn it round? We create a positive force field round ourselves and / or our Team. Negativity is powerful and comes from all directions. It is like a multi-faceted force field. We can’t combat it with a new monthly incentive – that is like throwing down a grain of sand to hold back the tide, it will not work.
Every good telephone sales person or sales team builds their positive belief force field. They work at it – it is planned, structured and managed. They identify each essential belief – each point in the force field – and they work actively at increasing each.
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