Tuesday, April 21, 2009

Telemarketing Services

IQR provides subscriber acquisition and renewal services for controlled circulation publishers. We understand that each project & title is unique, and hence we customize our approach to cater to each individual campaign. We are happy to offer a ‘per complete’ pricing structure to ensure that your budgets are managed well as well as your satisfaction with our services.

All our calls are recorded as per BPA norms. We have very strict Quality Control procedures which cover Data QA, Voice QA and compliance. Calls are monitored each day followed by coaching & training:

* 100% of all call data is checked by Data QA team

* A sample of calls (based on Six Sigma sampling method for accuracy) is monitored for Soft skills and Compliance to script

Access to "Live" monitoring of calls. Which means you can always keep a check on the quality of calls made to your customers.

Above expectation "Conversion to File Size" for our customers.

Sales Lead Generation:
IQR provides lead generation services to clients in the UK & US. We have highly trained sales teams which cover the partial to complete sales cycle for multiple products. We lay great emphasis on ongoing training, conversion & quality of the projects. We pride ourselves on our flexibility and commitment to meeting our clients' needs. We make it our priority to get you results, and offer a 'payment by results' cost structure to ensure your complete satisfaction with our services.

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